Client Service Assistant, TGI, Kantar Media

Kantar Media is a newly formed specialist Media Research organisation consisting of several units across TNS, BMRB and KMR Group. The units based in the UK include; TNS Custom Media and Sport, BMRB Media, KMR Software, TGI and TNS Media Research and Intelligence.

Unit:

TGI is the world's leading provider of single source media and marketing surveys.

The TGI surveys form a suite of single source surveys covering brand, product and media consumption. The coverage of the surveys is extensive. GB TGI covers over 500 product fields and 15,000 brands as well as all the main media and over 250 lifestyle statements.

Key Objectives

The role of the research assistant is to provide support to the team and to generally contribute to the successful running of the unit.

Key Responsibilities

Data and Presentation Preparation

• Using the Choices Software to analysis TGI data
• Designing and preparing charts and presentations using PowerPoint for TGI Europa and TGI Ireland clients

Client Service

• Responding to queries from clients, both in GB and Ireland
• Responding to queries from colleagues in France, Spain and Germany
• Registering clients on website
• Running training sessions at client offices in both Ireland and the UK

General Administration and Meeting Organisation

• Recording and distribution of meeting minutes
• Booking and organisation of meetings, appointments, Away Days, Seminars and any other events for the team in GB
• Organise internal meeting with colleagues from France, Spain and Germany
• Organising annual meeting with Sponsors in Ireland
• Producing letters and documents using word processing packages
• Liaising and communicating with other departments
• Monitoring TGI Hotline and Questionnaire Suggestions
• Handling data despatch
• Updating and maintaining the customer databases

Key Skills Summary

• Proficiency in Microsoft Office, particularly PowerPoint
• Highly organised
• Attention to detail
• Good interpersonal skills

Desirable Experience

• Experience of working in an office
• Experience of media / advertising

Please submit your CV to:
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