Alex Oliver joins the IIPS as Head of Service Transformation
BMRB and Henley Centre HeadlightVision appoint Head of Service Transformation for the IIPS (The Institute for Insight in the Public Services)
Alex Oliver joins the IIPS as Head of Service Transformation, tasked with client development and the growth of the specialist service transformation offers at BMRB Social Research and Henley Centre HeadlightVision government consultancy.¹
Oliver joins from the Cabinet Office, where she set up and led the Customer Insight Forum and oversaw a cross-government programme of work to embed effective customer insight within departmental processes. This included the development of the government’s first Service Transformation Agreement (STA), whose principles of customer focus underpin the whole PSA set.
She previously worked at Egg plc, the pioneering UK online bank, where she was responsible for proposition and market development.
Alex Oliver comments: ‘The combined skills of BMRB and Henley Centre HeadlightVision, makes the IIPS well placed to help government to meet the challenge of service transformation. I’m passionate about public services and believe there is huge potential to improve the experience of ordinary people using them, through the effective application of citizen insight.’
IIPS Chair Dr Michelle Harrison adds: ‘Alex’s expertise in citizen insight and its application to Whitehall issues will be of great value to our public sector clients, and our teams of researchers and consultants at BMRB and Henley.’
For further comment please contact Michelle Harrison on 07717 300 762
¹The IIPS was launched in June 2007 as a joint initiative by BMRB and Henley Centre HeadlightVision. It combines the public sector research and consultancy expertise of the two companies to offer specialist support to Kantar’s clients across Whitehall, local government and the NHS. It provides thought leadership on how public sector bodies can better connect with citizens, to improve the efficiency of service delivery and build customer satisfaction. Through a programme of seminars, events and publications, it shares and promotes global best practice.
Editor's Notes
About BMRB
BMRB Social Research is one of the largest providers of public policy research in the UK and provides dedicated expertise in conducting social policy research for clients in the public and not-for-profit sectors. It works for clients across a wide range of policy areas conducting large and complex studies such as the British Crime Survey.
BMRB is one of the leading market research agencies in the UK and a key operating company within the Millward Brown Group which, in turn, is part of Kantar, WPP's insight, information and consultancy division.
For more, visit www.bmrb.co.uk
About Henley Centre HeadlightVision
Henley Centre HeadlightVision (HCHLV) is a strategic futures and research consultancy. They are based in the UK and have an office in New York and an associated company, Henley Centre India, in Mumbai and Delhi.
Henley Centre HeadlightVision’s core capabilities lie in understanding consumer and social change, and analysing and applying this knowledge to help clients' strategic planning. Since 1974 they have researched and analysed all aspects of people’s lives spanning macro social, economic, political and technological drivers through to trends in micro level attitudes and behaviours. This understanding allows them to ‘bring the outside in’ to our clients, who include major organisations across the public and private sector.
Henley Centre HeadlightVision’s public sector team works across Whitehall, the Regional Development Agencies, and with local authorities throughout the country. Clients in Whitehall include the Cabinet Office, the Department of Health, the Department of Constitutional Affairs, Defra, the DTI, the Department of Constitutional Affairs, the Cabinet Office and the Home Office; in government agencies, Ofcom, the Financial Services Authority, and Ofgem; and RDAs and local authorities across the country including EEDA and One NorthEast. Our public sector consultancy practice specialises in:
- Public service delivery issues: focusing on understanding and forecasting customer needs; customer journey research; customer segmentation; channel optimisation strategy; and evidence based policy development.
- Futures work, including scenario planning, forecasting and modelling, social trend analysis, and the development of strategy.
For further information, please visit www.hchlv.com or contact Michelle.Harrison@hchlv.com
Both BMRB and HCHLV are part of Kantar.
About Kantar
Kantar is one of the world’s largest research, insight and consultancy networks and part of the WPP Group. We help clients make better business decisions through a deeper understanding of their markets, their brands and their customers. Kantar brings together a diverse group of outstanding marketing insight and consulting companies – each an expert in their field who can work together seamlessly to help clients address business issues in an holistic and strategic way.
Companies include: Added Value Group, AMRB, BMRB, BPRI, Cannondale Associates, Center Partners, Glendinning Management Consultants, Henley Centre Headlight Vision, IMRB, Kantar Operations, KMR Group, Lightspeed Research, MVI, Mattson Jack Group, Millward Brown, Research International, RMS and Ziment Group. The Group has 22 companies operating in 70 countries worldwide.
For further information please visit us at: www.kantargroup.com
